Empower your employees
If you’re wondering how you can dramatically enhance the customer service experience in your business while decreasing the amount of time you actually spend on customer service activities, consider that the solution might be to empower your employees to do it for you.
Conflict in the workplace
While conflict is not always negative, more often than not, particularly in the workplace environment, it can have a detrimental effect that if left unmanaged can spread internally and externally. Sometimes however, it is unavoidable and taking into account that no two individuals are the same, it is important to find ways to manage conflict.
When an employee leaves
Having to replace someone who has retired, or simply decided they want a change, can be a challenging experience for a manager. As managers typically rely on their key employees, the transition may even have a detrimental impact on operations.....
Wake up your sleeping giant (no matter how big...or small)
You don’t need to create the world to develop a successful business. Whilst business innovation is about new ideas, products, services, marketing and distribution methods -it’s also about the culture of an organisation. We can’t all be Bill Gates or Steve Jobs, but we can come up with some fresh and innovative ideas that will give our business a boost and keep the customers interested.
Creating can create wonders
If you’re really serious about encouraging your staff to be creative and contribute more to your business, then you really need to get creative in the ways you encourage them to do this.
Wanted for hire - only the best will do
"Hire people who are better than you are, then leave them to get on with it. Look for people who will aim for the remarkable, who will not settle for the routine." - David Ogilvy, Advertising Icon
Good leadership defined
Are you a leader just because you run a small business? No. But you need to be.
Business Systems
Every business needs a system. A business without a system is like a car without wheels. Whether you are a one man band, employ 50 people or are somewhere in between, every business needs a system and that means Marketing and Sales, Operations, Finance and Human Resources.
Good help is hard to find
Have you ever sat down and figured out just how much it costs to replace an employee? Has a key employee’s resignation come at you from left field? We have examined the workplace from the employee’s point of view and come up with ten good tips to keep your employees happy and motivated.
How happy are your employees?
As long as employees turn up to work and complete tasks, that’s all that matters right? Wrong! Learn what smart employers do to ensure they have happy employees!
Every business needs a system
A business without a system is like a car without wheels. Whether you are a one man band, employ 50 people or are somewhere in between, every business needs a system and that means Marketing and Sales, Operations, Finance and Human Resources.
The Art of Following
If leadership is a skill, then getting people to follow you is an art.....
Employee appreciation
Creating a successful and profitable business relies heavily on the employees you hire. As such, it is essential to respect and acknowledge every member of your small business team.
7 steps to a successful year end
Key steps to take to finish the year off on a positive note
Benefits of an older workforce
With a growing trend of increased longevity and the number of people in Australia working past retirement age increasing, it is important for businesses to adapt when considering handling their more mature staff members and taking on new employees.
Empower your employees
If you’re wondering how you can dramatically enhance the customer service experience in your business while decreasing the amount of time you actually spend on customer service activities, consider that the solution might be to empower your employees to do it for you.
Performance Standards
Question: “I'm noticing that some of my key staff are beginning to come in later than they should. It's not by much, sometimes half an hour late. However, these same staff members are known on occasion to work back. The thing is, other staff members are noticing and are beginning to creep in a little later than they should. Should I address this with both parties, or just those who haven't put in the extra hours?”
High morale means high productivity
With rising redundancies and greater job insecurity among employees it’s no wonder that morale is low among many team members as they fear for the future of their current job. Have you taken the time recently to consider how high the morale of your employees is? You as a business owner or manager need to know how your employees are feeling at work, emotionally and mentally. Not knowing how your employees feel can have dire consequences.
Communication strategies to enhance your team performance
Redundancies, restructuring and closures across all industries are making staff members jumpy across the country. In times like these it is more important than ever to be responsible about your communication style - so that you don't cause your team members undue stress or negatively impact their productivity.
Rewarding talented employees
Tips for rewarding talented or loyal employees without breaking the bank